Social media

Our social media accounts are monitored during normal office hours, Monday to Friday, so we can't always respond to questions asked outside these hours.

We try to respond quickly to the questions and queries people raise through social media. If necessary, we'll send your question to our customer service team or one of our business units for advice.

We also can't promise to respond to every comment we receive – particularly at busy times (such as when there is heavy snow affecting Council services).

If your query is serious, urgent, or involves personal details, we advise you to contact our customer services team by calling us on 01636 650000 or emailing us at