Humanitarian Assistance Response Team

At the beginning of the COVID-19 pandemic, district councils across the UK set up new teams to support residents with the supply of vital food and medicine deliveries and signpost to services. Newark and Sherwood District Council set up its Humanitarian Assistance Response Team (Hart) in March 2020. The Hart service will continue to support residents throughout the pandemic, signposting and/or making referrals to local volunteers and support services.

Support from a friend or relative

In the first instance, you should ask if any friends or family can collect medicines or food for you. It is no longer necessary to create support bubbles. However, if you need to self-isolate, you should take a look at the Government guidance on self-isolation

Support from local groups

If you are isolated and unable to get the support you need from a friend or relative, there are a huge number of community groups and volunteers listed on the Nottinghamshire Coronavirus Community Support Hub who can help with:

  • food deliveries
  • collecting and delivering medicines
  • personal and social support (dog walking, collecting newspapers)
  • advice on physical and emotional health
  • transport needs.

You may also be eligible for a Test and Trace Support Payment, to find out more visit our Test and Trace Support Payment scheme page.

Nottinghamshire Coronavirus Community Support Hub

If you are vulnerable or are struggling with the means to pay for food as a result of the pandemic, then please email the hub at enquiries@nottscc.gov.uk. Your enquiry will be answered by Nottinghamshire County Council who will triage your call to the best place, most likely that will be to the District Council’s Hart team.

If you do not have access to the internet or to email, please call 0300 500 8080.

Please ensure that you have enough food and medication to last the weekend and if not, please contact the Hub using the above methods in advance.

Help and support for residents.

Information for the clinically extremely vulnerable on the future of the shielding programme.

Up to date information for those who are considered clinically extremely vulnerable is available on the government website. 

Additional information for residents.

A range of additional information including pharmacy opening hours, food banks and mental wellbeing support is all available on our COVID-help page.

Information for Community and Volunteer Groups

If you are supporting or running a Community Group, specific information is available for you on our advice for community groups, volunteers or carers page.

If you wish to register a community group, faith group, charity, parish or town council that has been supporting people on the hub, further details are available on the Nottinghamshire community support and volunteering hub.

If there are changes to your service as a community group or volunteer and you are registered on the Nottinghamshire Covid Community Support Hub, please email hart@newark-sherwooddc.gov.uk with your updates so your record on the hub can be updated.