District Council launches new way for tenants to report repairs online

Posted on: Tuesday, September 5, 2023

A new online facility has been launched by Newark and Sherwood District Council today, giving District Council tenants a quick and easy way to report a repair and book their own appointment.

The new service enables tenants to book non-urgent repairs for a property or a communal area 24 hours a day. It also gives tenants the freedom to raise requests at a time which suits them and gives them greater control over when the District Council attend a repair.

An account is not required to report a repair so friends, family members and carers can raise a report on behalf of someone else.

When customers use the service, they are offered a range of dates and appointment slots over a two-week window. Users can also choose to receive text or email confirmations of appointments and can change or cancel them any time before the day of the appointment without the need to call.

Tenants can report a repair using the new online service here: https://myrepair.newark-sherwooddc.gov.uk/.

The type of repairs tenants can raise are simple, non-urgent repairs. Where a repair could be an emergency or complex, there is a prompt to contact the District Council so an assessment can be made over the phone and the repair prioritised accordingly.

All emergency repairs should be reported to us immediately by calling 01636 650000 and pressing the option for repairs.

More information, including video tutorials on how to use the new facility, is available on the District Council’s website: https://www.newark-sherwooddc.gov.uk/reportrepair.  

Councillor Lee Brazier, Portfolio Holder for Housing at Newark and Sherwood District Council, said: “I am really pleased we can offer this new service to our tenants. The new online repairs system will make it much easier for our tenants to report a repair and book an appointment that suits them and fits their schedule. Importantly, it also means that friends, family and carers can now report a repair on behalf of someone else, which will be a vital feature for some of our tenants.

“If you have an emergency repair, please do contact us immediately by giving us a call on 01636 650000 and pressing the options for repairs.”

The new facility has been made possible through funding from the Local Digital Fund from the Department of Levelling Up, Housing and Communities. It has involved extensive research and development, including testing prototypes with some of the District Council’s involved tenants.

If you have a complaint about the District Council’s services, please contact the Customer Services team on 01636 650000 or online at www.newark-sherwooddc.gov.uk/customerfeedback. You can also get independent advice by contacting the Housing Ombudsman Service on 0300 061 0614 or by visiting their website: https://www.lgo.org.uk/