Housing service performance
Our staff work hard delivering the best possible service to our tenants and customers. This is reflected in our performance.
Tenant Satisfaction Measure Report
The Tenant Satisfaction Measures came into force from 1st April 2023, reportable from 1st April 2024. The Transparency, Influence and Accountability Consumer Standard set by the Regulator of Social Housing requires all registered providers of social housing to collect and report annually on their performance using a core set of defined measures. These measures are called the Tenant Satisfaction Measures (TSM). The TSMs provide tenants with greater transparency about their landlord’s performance.
Tenant Satisfaction Measure Report 2023/24 (PDF File, 299kb)
Tenant Satisfaction Measures Summary [27kb]
Tenant Satisfaction Measures - Landlord Measures (PDF File, 123kb)
STAR report
We complete a Survey of Tenants and Residents (STAR) every year.
STAR Report 2020/21 (PDF File, 317kb)
Tenant Annual Report
Every year we publish a report detailing key information about our service performance and the satisfaction levels with our service. The latest Tenant Annual Report is available on our website.
Monthly performance reports
Housing performance report - July 2023 (PDF File, 122kb)
Housing performance report - August 2023 (PDF File, 89kb)
Housing performance report - September 2023 [27kb]
Housing performance report - October 2023 [27kb]
Housing performance report - November 2023 [27kb]
Housing performance report - December 2023 [27kb]
Housing performance report - January 2024 [27kb]
Housing performance report - February 2024 [27kb]
Housing performance report - March 2024 [27kb]