Improving our housing management system

We use a housing management system to manage our assets, repairs and customer relations and 
is integral to providing our tenants with an efficient service. We’re always looking at providing 
best value for money while also finding ways to make improvements to the way we work which 
is why we’ll be moving to a new system in May 2025.

This transfer has required intense work from Council colleagues and requires months of planning, 
data input and development. 

When transferred, tenants will have a system that is:
• user friendly 
• has improved security and data protection
• can work well on various devices 
• clear and has robust features
• has improved self-service functionality giving more control to you
• makes it simpler and quicker for you to submit repairs, contact us and more.

In May 2025, it will take us a few weeks to change over to this new system. During this time, 
there will be limited access to the current housing system, but we’ll let you know how this will 
affect you and your alternatives for contacting us nearer the time. 

You can keep up to date with the latest information on this webpage.