Improving our housing management system
We use a digital system to manage your tenancy, rent account, repairs and servicing, letting homes as well as any communications you have with us around housing services. We’re always looking at providing the best value for money and finding ways to make improvements to the way we work.
It’s time to move to a more modern system - which ensures we can use information to better shape services to meet your needs, enabling more online services for those who prefer and freeing up time for queries that need to be face-to-face. After a lot of hard work, we are preparing to move to a new system in May 2025.
It will take a few weeks to ensure our staff are trained and during this time there will be some changes to how we deliver services to you.
Our online repair reporting service is now offline while we work on bringing in an improved housing management system and repair reporting service. If you need to raise a repair, please call 01636 650 000 and select option 4.
We will be maintaining essential services throughout this time and aim to keep disruption to a minimum.
Temporary closure of the housing register
The temporary closure of our housing register takes place from Tuesday 22 April until August 2025 – but this date could change. This will allow us to replace our current online allocation system with a brand-new improved one alongside introducing our revised Allocation Scheme.
When the new system is live, you will have a service that:
- is user friendly with improved self-service functionality giving you more control
- has improved security for your personal information
- can work well on various devices
What applicants need to know
You may notice that the weekly adverts between now and Monday 22 April 2025 will contain an increased number of properties for you to bid on. This is to ensure we can allocate as many properties as we can during the temporary closure period. We ask that you keep in mind that some of these bids will have been placed well in advance of the property being ready, and you will need to wait for the team to contact you if you are successful in securing an offer of a property.
The temporary closure will allow our teams to get the new system up and running and transfer data across to the new system in a safe and secure way. During the closure, you will be unable to place bids on properties, there will be no weekly property adverts and the use of MyAccount will be unavailable.
We record when housing applications are made so applicants’ date of registration can be taken in account when shortlists are produced prior to any allocation of accommodation.
If you experience a change in circumstances during this temporary closure that is making you homeless or threatens homelessness, then please call 01636 650 000 for advice and assistance.
The allocations system will be activated in stages and existing, applicants will be contacted and asked to register their housing application. This will then be assessed against the Allocations Policy. You don’t need to do anything right now, we will send you notification in advance of this and we will provide you with more detail over timescales and progress.
Keeping you updated
We understand this temporary closure may cause concern and our teams will be working hard to get the brand-new system up and running as quickly as possible. We will send emails regularly to those affected throughout the process to keep them updated on the progress and advise you of any action you may need to take. Please keep regularly checking your emails for our updates, including checking your junk mail folder.
If you need to contact the housing team in the meantime, please reply to this email or contact housing.applications@newark-sherwoodddc.gov.uk. You can also call 01636 650 000 and press option 4.