Consultation on tenant satisfaction measures

Newark and Sherwood District Council tenants are being encouraged to take part in a national survey from the Regulator of Social Housing which is seeking views on its proposals for tenant satisfaction measures. These measures are part of changes to consumer regulations set out in the Government’s Charter for Social Housing Residents.

The Charter was introduced after the Grenfell Tower fire and sets out the actions the government will take to ensure that residents in social housing are safe, are listened to, live in good quality homes, and have access to redress when things go wrong.

The government is proposing to introduce 22 tenant satisfaction measures which reflect the themes and issues set out in the Charter.

These proposals range from issues around fire safety and water checks to satisfaction to landlords dealing with complaints and that tenants have their views listened to and acted on.

The Regulator of Social Housing have taken the Charter as their starting point, and have spoken to tenants, landlords and sector representatives to help them develop their proposals. They aim to arrive at measures that are comparable between landlords but also allow the right amount of flexibility so that landlords can ensure their information is relevant to them and their tenants and will help them manage their own performance.

How to take part

Tenants are asked to feedback on the measures by Thursday 3 March 2022. Any responses after this date may not be considered in the final results.

Respondents are encouraged to answer as many questions as possible, but they do not have to respond to every question. There are many ways to take part in the survey.

You can find the survey and proposals on the government website.

If, for example, you are unable to complete an online response, you can email your response to: Please include “Tenant Satisfaction Measures” in the subject heading.

If you do not have online access please contact the District Council on 01636 650 000 who will print out a copy of the measures and the survey. You can then send a written response to:


The Regulator of Social Housing

Referrals and Regulatory Enquiries team

Level 2

7-8 Wellington Place




Please mark the envelope “Tenant Satisfaction Measures”.

In person consultations

The Newark and Sherwood District Council Tenant Engagement team is also providing a programme of events to support tenants through the consultation face to face. Times and dates are listed below:

  • Tuesday 1 February from 1pm until 3pm at Cleveland Square Community Centre in Newark
  • Tuesday 8 February from 4pm until 6pm at Community Centre on Cambridge Close in Rainworth

There will also be online sessions for tenants who would prefer to learn more at home. Times and dates are listed below:

  • Tuesday 15 February from 12pm until 2pm via online support drop ins
  • Thursday 24 February from 3pm until 5pm via online support drop ins

To find out more or to book a place at one of the online support drop ins, you can contact us at  or call 01636 665219 or 01636 665594 to speak to the Tenant Engagement team.