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Careline

Also known as a Lifeline service, Careline can support you to live independently in your home, knowing there is always someone there to answer your call and providing peace of mind for you and for your family and friends.

The service includes an alarm unit with a pendant connected to our monitoring centre, which monitors alarms 24/7. When the alarm is activated, the monitoring centre will take the most appropriate action based on the information provided at that time and any known information about the user.

The service is particularly useful to older residents or anyone with mobility issues.

Careline provides 24-hour monitoring, 365 days a year from our local call centre. It’s not intrusive but is there if you need it.

Who can apply?

Newark and Sherwood District Council’s careline is available to anyone living in Newark and Sherwood, Ashfield, Bassetlaw, Mansfield or Gedling. If you live outside of these areas, please get in touch as we may be able to still provide the service.

How does it work?

Newark and Sherwood’s Careline service now uses the latest digital technology meaning that you only need a power socket.

The Careline uses a SIM card in which the signal strength is tested upon installation and monitored continuously. If the signal strength is below what is required, alternative solutions are available.

In order to provide the best level of service, it is beneficial to provide contact information of people who can assist in an emergency. This can be family, neighbours or friends.

Careline can be used to raise an alarm call up to 50 metres away from the unit which covers inside and outside your home. Simply press your Careline pendant to call for assistance.

The Careline is monitored by our locally based, trained and professional staff 24 hours a day, 365 days of the year. If you need urgent assistance or are worried, we’re just a push of the button away and we will get you the assistance that you need.

We will always answer your call. We’ll also provide an annual service to check the equipment is working how it should be and update information to ensure we can provide the best level of service for you.

There’s no minimum contract length and no exit fees so if it isn’t or you, you can just cancel!

How do you apply?

You can apply in a number of ways including:

How much does it cost?

The service costs £26 per month for 24 hour monitoring and rental of the equipment. Additional sensors are available at an additional fee and you will be assessed at your installation appointment and offered these if appropriate.

If you live in the district of Newark & Sherwood, there is a one off installation fee of £15.

If you live outside of the district of Newark & Sherwood, there is a one off installation fee of £25.

If you are a tenant of Newark & Sherwood District Council, please get in touch with the team as those living in supported accommodation are eligible for the service as part of their support charge.

Be aware of the digital switchover

The digital switchover is something that is being enforced across the telecommunications industry which will see all traditional landlines in the UK switched off. The analogue, copper wire phone network (also known as public switch telephone network – or PSTN) is being retired, meaning the way your landline phone operates will change.

The switchover has already started with a target completion date of January 2027.

If you are a current Careline customer with an older model of lifeline, the team will be in touch with you soon to upgrade your lifeline to the latest technology. If your Communications Provider writes to you or calls you to advise that they are switching you, please get in touch with us as soon as possible.