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MyHome

MyHome offers a seamless and modern approach to managing all aspects of your tenancy.

From rent payments and repair requests to communication with our housing services team, MyHome is here to make our tenants life easier.

What can you do in the portal?

  • View tenancy details: Access information about your tenancy, view start and end dates, see how much your rent is and view your up-to-date rent details.
  • Online payments: You can set up Direct Debit payments to ensure your rent is always paid on time.
  • Report a repair: Submit and track repair requests directly through your account. Describe the issue, upload photos if necessary, and book the appointment for a time to suit you.
  • Contact us: You can also send messages and inquiries directly through MyHome to Newark and Sherwood Housing Department.
  • Access to documents: You can upload, and access documents related to your tenancy or application.

Getting started

To be able to register for this service you will need to be an existing tenant. We hope to have MyHome open to current housing applicants in the coming weeks and we will contact you  directly when you can access the site.

You will need a valid email address and phone number to complete your account registration.

If you are a tenant you will need one of the following:

  • Your new Tenancy Reference number
  • Your Person Reference number

You can log into the MyHome portal here

Need help to sign up? Follow the step-by-step Registering for MyHome, please watch the video below for a step-by-step guide.

Tips for using MyHome

  • Keep your information up to date: Ensure that your contact details and payment information are always current to avoid any disruptions.
  • Regularly check the portal: Make a habit of checking the portal regularly for updates, replies to messages and any changes to appointments.

Housing register

While MyHome is now live, we ask those on the housing register to wait patiently until we contact you to let you know you can update your details on the new system. We hope to have MyHome open to applicants in the coming weeks and we will contact you directly when you can access the site.

We record when applications are made so applicants’ waiting time will be taken into account. The processes associated with your application, including possible allocation, system changes and amendments will not negatively impact your application.

The allocations system will be activated in stages and existing applicants will be contacted and asked to register their housing application. This will then be assessed against the Allocations Scheme and a banding awarded.

The housing register will remain closed to those not already on the register for a few more months while we move over current applicants. Once this is open to the public again, we will let residents know.

If you need to contact the housing team in the meantime, please reply to this email or contact housing.applications@newark-sherwooddc.gov.uk. You can also call 01636 650 000 and press option 4.

Terms of Use, security and privacy

  • Data Protection: Your data is stored securely, and all transactions are encrypted to protect your information.
  • Privacy: We respect your privacy and will only use your data for purposes related to your tenancy. Refer to our privacy policy for more details.
  • Read more about the Terms of use on our webpage.

Support

If you need assistance with the portal or have any questions, please contact us.