Our policies and procedures

This page is part of our commitment to sharing information through a publication scheme.

It holds information on the current written protocols, policies and procedures for delivering our services and responsibilities.

Policies and procedures for conducting and delivering council services

• Community plan 2020 - 2023 (PDF File, 3,747kb)
• Council Enforcement Policy (PDF File, 334kb)

Policies and procedures about recruitment and employment of staff

• Jobs and careers
• Gifts and hospitality policy (PDF File, 228kb)
• Pay policy statement

Customer service

• Contact us
• Customer feedback
• Making a request for information
• Policy for Dealing with Unreasonable Behaviour (including Vexatious Complaints) (PDF File, 559kb)
• Customer experience strategy (PDF File, 1,600kb)

Charging regimes and policies

• Council fees and charges 2021 to 22 (PDF File, 1,189kb)