COVID-19: Household waste collections

The collection days for the black/green waste (residual) bins remain the same but we would remind people to please double-bag any tissues or similar items that might carry contamination.
We have increased the number of drivers, operatives, and vehicles, to ensure that staff can still maintain social distancing and keep safe.

Green bin collections

  • Present your bin by 6am to ensure it is emptied

  • Ensure that the bin is safely accessible from the edge of your property and does not cause an obstruction

  • Take your bin back in promptly as leaving it out can block pavements making it difficult for wheelchair and pushchair users.

  • If needed we can help you move your bin. Contact us to arrange assistance

  • We will not collect any side waste and the lid on the bin must be closed

  • Help us by marking your bin with your name and address

The following items cannot be placed in the domestic bins:

  • Soil, bricks and concrete
  • Tyres or car parts 
  • Building rubble and stones 
  • Paints, oils or solvents 
  • Fixtures and fittings (bathroom fittings and kitchen units)

Missed bins

If your green bin has been missed please contact us as soon as possible. 

Missing and lost bins

My bin has gone missing - what should I do?

If you need a replacement bin contact our customer services team. We can make a discretionary charge for missing or damaged bins.

Damaged bins

Please report damaged bins to us so that we can arrange a replacement. We can make a discretionary charge for missing or damaged bins.

Request a bin exchange

You can request a smaller or larger bin. If you live in a household of 6 or more you may be entitled to a larger bin.

The issuing of the larger bin is dependent upon you demonstrating willingness to minimise your family waste and participate in our recycling schemes.

1 to 5 people, 240L bin

6 or more people 360L bin

Bins for new properties

If you have recently moved into a new property and require bins please contact us.  There is a charge for new bins, which covers the purchase and delivery costs associated with establishing the collection.

If you are a property developer and require new bins for a property, you will need to contact us directly on 01636 650000.

Assisted collection

Do you struggle to put your bin out for collection?

We may be able to help. Contact us for an assessment.

Large items and electrical goods

What happens to your waste?

We take all household waste from around the district to the Veolia transfer station (next to the Household Recycling Centre on Brunel Drive in Newark), they then bulk it up onto big lorries on a daily basis and drive it up the A1 to Sheffield’s Energy from Waste plant.

  • 01636 650000

    Mon to Fri 9am to 5pm

    Customer feedback

  • Get in touch:

    Castle House
    Great North Road
    NG24 1BY

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