Paying your invoice

The sundry income section is responsible for collecting a wide range of income on behalf of the council, including charges for building control fees, commercial waste, careline payments, rents, car parking permits and radio link (shop watch alarm system).  

For your information the VAT number for the district council is 118 115 695

Paying your Invoice

The standard payment terms, for all Newark and Sherwood District Council invoices, is payment within 14 days of the date of the invoice.

Online Payments

Our online payments service is provided by Civicapay on behalf of the council. 

Paying your invoice by telephone

You can pay over the phone using a debit or credit card.

Please call 0300 4560478 and select the correct option. You will need to enter a billing/reference number. 

Please make sure that you have ready:

  • your debit or credit card number
  • your invoice account number
  • the amount you wish to pay
  • a pen to record the transaction number

Paying your invoice by bacs / standing order

For invoices being paid by standing order our bank details are:

ACCOUNT NO. 60707560.

Please remember to quote your customer number.

I am having difficulty paying. Can I make an arrangement?

If you are having difficulty paying your invoice/account by the due date, please contact the Sundry Debtors Team on 01636 655 353

A number of local and national advice services may also be able to help with financial issues.

Disputed invoices

If you disagree with the invoice/account or it is not clear why it has been sent to you, please contact us immediately either by telephone or in writing.

It is important that you get in touch straight away if you have a query on the invoice/account or dispute it in any way. If you don’t tell us that there is a problem with the invoice/account, recovery action will continue which may result in County Court action.

If your query is about the service provided by the council, please also contact the department that issued the invoice. The contact name and telephone number are shown on the invoice.

Copy invoice

Please contact us and we will be able to issue a copy invoice.

The National Fraud Initiative

This is an exercise that matches electronic data within and between public and private sector bodies to prevent and detect fraud.

Contact us

Sundry Income
Newark and Sherwood District Council
Castle House
Great North Road
NG24 1BY


01636 655 353

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  • 01636 650000

    Mon to Fri 9am to 5pm

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    Castle House
    Great North Road
    NG24 1BY

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