Council insurance claims
Think you have a claim against the council?
If you feel that you have got a claim against the council and require further information, please contact us and we will send you a claim pack.
We have an Insurance Charter (PDF File, 71kb) which sets out how claims will be dealt with including timescales.
Reporting fraudulent claims
Fraudulent claims against the council can cost the council taxpayer thousands of pounds. Whilst we know that there are genuine claims made by people, we also know that a number of claims may be false, for example people who fraudulently claim to have injured themselves tripping in the market place.
If you want to report somebody making a fraudulent insurance claim against the council, please call 01636 655324. Or you can write to us, marking your letter for the attention of Financial Services.
Information for solicitors
If you're a third party solicitor enquiring about our insurance policy details and Portal ID:
For claims pre 1 February 2019:
- For EL our insurer is Zurich Municipal, policy number QLA 10H081 0093 and the portal compensator ID C00108
- For PL our insurer is Zurich Municipal, policy number QLA 10H081 0093 and the portal compensator ID C00108
For claims post 1 February 2019 (inclusive):
- For EL our insurer is QBE, policy number Y128090QBE0119A and the portal compensator is Gallagher Bassett and the Portal ID is ‘D00019
- For PL our insurer is QBE, policy number Y128090QBE0119A and the portal compensator is Gallagher Bassett and the Portal ID is ‘D00019
Defendant only CNFs must be sent to firstname.lastname@example.org or the address shown on this page.
The National Fraud Initiative
This is an exercise that matches electronic data within and between public and private sector bodies to prevent and detect fraud.