Castle House will be re-opening for face to face enquiries as of Monday 6 July.
As we need to limit the numbers of customers in Castle House at one time, visits are by appointment only. If you wish to book an appointment please call 01636 650000. In order to meet Covid-19 standards we are encouraging customers to come to appointments alone.
If you are showing symptoms of Covid-19 or isolating, please DO NOT enter the building.
If we feel you are showing any symptoms of Covid-19 you will be asked to leave.
To help protect our customers and colleagues, from 24 July we kindly ask that all visitors and customers to Castle House wear a face covering when in our reception area.
You do not need to wear a face covering if you have a legitimate reason not to. This includes:
young children under the age of 11
not being able to put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
if putting on, wearing or removing a face covering will cause you severe distress
if you are travelling with or providing assistance to someone who relies on lip reading to communicate
to avoid harm or injury, or the risk of harm or injury, to yourself or others
to avoid injury, or to escape a risk of harm, and you do not have a face covering with you
to eat or drink, but only if you need to
to take medication
if a police officer or other official requests you remove your face covering
For all enquiries please contact us on 01636 650000.
Our telephones are open 9am to 5pm Monday to Friday.
We have a 24 hour telephone payment line. Please call 0300 4560478 and select the correct option. You will need to enter a billing/reference number. Please note, you can not make planning application payments using the 24 hour service.
You can pay over the phone using a debit or credit card.
We are open 9am to 5pm Monday to Friday All enquiries should be finished by the time of closing.
Council tax and business rates enquiries Any visit after 4.30pm Monday to Friday by pre-booked appointment only.
Benefits enquiries All benefit visits are by pre-booked appointment only.
Our Housing team manage and maintain council housing on behalf of the council. Please telephone them direct on 0800 561 0010.