Castle House re-opening

Castle House will be re-opening for face to face enquiries as of Monday 6 July.

As we need to limit the numbers of customers in Castle House at one time, visits are by appointment only. If you wish to book an appointment please call 01636 650000. In order to meet Covid-19 standards we are encouraging customers to come to appointments alone.

If you are showing symptoms of Covid-19 or isolating, please DO NOT enter the building.

If we feel you are showing any symptoms of Covid-19 you will be asked to leave.

Face coverings

To help protect our customers and colleagues, from 24 July we kindly ask that all visitors and customers to Castle House wear a face covering when in our reception area.

You do not need to wear a face covering if you have a legitimate reason not to. This includes:

  • young children under the age of 11
  • not being able to put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
  • if putting on, wearing or removing a face covering will cause you severe distress
  • if you are travelling with or providing assistance to someone who relies on lip reading to communicate
  • to avoid harm or injury, or the risk of harm or injury, to yourself or others
  • to avoid injury, or to escape a risk of harm, and you do not have a face covering with you
  • to eat or drink, but only if you need to
  • to take medication
  • if a police officer or other official requests you remove your face covering

If you have any concerns please contact us on 01636 650000 or email

Please watch our re-opening video below.

Contact us

Email us

For all enquiries please email

Call us

For all enquiries please contact us on 01636 650000.

Our telephones are open 9am to 5pm Monday to Friday.

We have a 24 hour telephone payment line. Please call 0300 4560478 and select the correct option. You will need to enter a billing/reference number. Please note, you can not make planning application payments using the 24 hour service.

You can pay over the phone using a debit or credit card.

Opening times

We are open 9am to 5pm Monday to Friday
All enquiries should be finished by the time of closing.

Council tax and business rates enquiries
Any visit after 4.30pm Monday to Friday by pre-booked appointment only.

Benefits enquiries
All benefit visits are by pre-booked appointment only.

Other contacts

Our Housing team manage and maintain council housing on behalf of the council. Please telephone them direct on 0800 561 0010.

Nottinghamshire County Council deal with all enquiries about roads, schools and social care. Please telephone them direct on 0300 500 80 80.

Contact us

Newark and Sherwood District Council
Castle House
Great North Road
NG24 1BY

01636 650000


Follow us on Twitter‌ Like us on Facebook‌ Follow us on Pinterest‌ Follow us on Instagram

  • 01636 650000

    Mon to Fri 9am to 5pm

    Customer feedback

  • Get in touch:

    Castle House
    Great North Road
    NG24 1BY

Access Extranet