Community Trigger

What is a Community Trigger?

The Community Trigger (CT) was introduced by the Anti-Social Behaviour Crime and Policing Act 2014. It gives victims and communities the right to request a review of their anti-social behaviour complaints and brings agencies together to take a joined up, problem solving approach to find a solution.

If a CT submission meets the defined threshold, a case review will be undertaken by the local Community Safety Partnership (CSP). Agencies will share information, review what action has been taken and decide whether additional actions are possible.

Who can use the Community Trigger?

  • A victim of Anti-Social Behaviour (ASB) or another person acting on behalf of the victim such as a carer or family member, MP or councillor or professional person
  • The victim could be an individual, business or community group


  • To provide a high level multi-agency case review panel for ASB cases (once the threshold is met)
  • Provide victims and witnesses of ASB with a comprehensive action plan for how the ASB will be addressed

Threshold for the Community Trigger

  • A victim has reported three times in the last six months separate but related, anti-social incidents to agencies and the problem persists, or
  • A victim is aware that other people in the local community have reported separate, but not related, anti-social incidents to agencies in the last six months and the problem persists. The trigger will be started if five or more individuals have made separate, but related reports over a six month period.

What is not suitable for the Community Trigger?

  • If someone has reported ASB and been given a timetable for response which has not expired. They will be advised to contact the agency they are working with to discuss what is happening
  • If someone has reported ASB and received a service but they are unhappy with the conduct of a particular agency. They will be advised to submit a complaint under the agency's complaint procedures

How to raise a Community Trigger

  • To raise a Community Trigger you can complete and send the forms on this page
  • You can also call through your complaint on 01636 655698 / 5658
  • Community trigger further information (PDF File, 388kb)

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