Problems paying bills?

If you are having problems paying bills

  • Don't panic.
  • Don't ignore it and hope it will go away - it won't.  
  • Please call us as soon as possible and tell us about your situation. We can then try and help you.  

We can signpost you to local and national agencies that provide free, impartial advice. We’ve included details of other agencies and organisations that can provide help and support.

We can provide information on how you can claim the benefits you may be eligible for - so that you can get the financial support that you’re entitled to. Find out more about housing and council tax support.

Local and national financial help lines and websites

Nottinghamshire County Council for advice and information on welfare rights.  

Citizens Advice

The Citizens Advice service can help you resolve legal, money and other problems by providing free, independent and confidential advice

National website

Local Offices at:

Sherwood and Newark Citizens Advice
Ollerton Office

5 Forest Court
NG22 9PL

Tel: 03444 111 444

Walk in face-to-face sessions Monday and Wednesday: 9:30am - 2:30pm
Telephone Advice Monday to Friday: 10am - 4pm

Sherwood and Newark Citizens Advice
Newark Office

Newark and Sherwood District Council
Castle House
Great North Road
NG24 1BY

Tel: 03444 111 444

Walk in face-to-face sessions Tuesday and Thursday: 9:30am - 2:30pm
Telephone Advice Monday to Friday: 10am - 4pm

Nottinghamshire Adviceline 0344 411 1444


Offers benefits and financial support advice.

Visit their website GOV.UK benefits and financial advice

National Debtline

This is a helpline that provides free, confidential and independent advice on how to deal with debt problems.  Visit their website

Call 0808 808 4000

Business Debtline

A free debt advice service specifically for small businesses and the self-employed. Visit the Business Debtline website. 

Call 0800 197 6026

Consumer Credit Counselling Service

Offer free, confidential advice and support to anyone who is worried about debt.  Visit the Consumer Credit Counselling service website.

Call 0800 345 4345.

Debt Advice Foundation

Debt Advice Foundation is a registered national debt advice charity offering free, impartial support and advice to anyone worried about debt. Visit the Debt Advice Foundation website. Call 0800 043 4050.

The Money Advice Service

Free & impartial money advice, set up by government

  • Advice and guides to help improve your finances
  • Tools and calculators to help you keep track and plan ahead
  • Support in person, over the phone and online

Call 0300 500 5000 or visit the website:

Provide free, confidential and impartial advice on all debt solutions including:

  • Individual Voluntary Arrangements (IVAs)
  • Debt Management Plans
  • Debt Relief Orders
  • Bankruptcy

Call 0800 856 8569, visit or email

The Mix

Give general advice for young people, including a useful section on home, law and money. For information visit the website.


Provide free and confidential information and advice on benefits, grants, managing money and redundancy.  Also includes an online benefits calculator to work out what you could claim.  For more details visit the turn2us website or telephone 0808 802 2000 Mon-Fri 8am to 8pm.

Nottingham Credit UnionNottingham Credit Union

Newark and Sherwood District Council are working in partnership with Nottingham Credit Union to establish credit union services in the district.  Nottingham Credit Union is a co-operative not for profit organisation, that supports low income and financially vulnerable people and communities across Nottinghamshire.

By providing access to fair, affordable, ethical financial products and services, households have a choice and no longer need to enter into agreements with high cost credit providers when seeking a loan to help them with essential spending needs.

Further information can be found on the Nottingham Credit Union website. 

Other advice-providing organisations:

Advice Now is an independent, not for profit website providing accurate information on rights and legal issues. 

Advice UK is the largest UK network of advice-providing organisations.  They don't give advice themselves, but can put you in touch with the right advice giving-agency. 

Debt Advice Foundation offers a range of self help tools and practical guides on how to manage money effectively, budget and negotiate directly with creditors.

Gov UK Civil Legal Advice Information on getting legal aid

Pay Plan offer free, independent and impartial expert advice. 

StepChange Debt Charity provide debt help to thousands of people from all over the UK every week. Try their 60 second debt test to see how they can help you.

Talk About Debt is free to use and provides access to confidential debt charity help lines which offer practical advice, in order to help customers receive the right debt advice for their personal circumstances.

Your local library offers information on a wide range of topics including money management, legal information, business and consumer advice.

Contact us

Newark and Sherwood District Council
Castle House
Great North Road
NG24 1BY

01636 650000


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  • 01636 650000

    Mon to Fri 9am to 5pm

    Customer feedback

  • Get in touch:

    Castle House
    Great North Road
    NG24 1BY

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