Comments relating to a planning decision or enforcement matter/outcome are not treated as a complaint and are dealt with as follows:
We appreciate that applicants, agents and members of the community may not always agree with the decisions we make as local planning authority. Clearly planning is something subjective but we always try to set out the reasons for our decisions. Once a decision has been made, applicants have the right of appeal however there is no third party right of appeal. Those who wish to challenge a planning decision can seek redress through the courts by Judicial Review, however this would usually be reserved for decisions relating to applicants that are particularly contentious. For other enquiries regarding decisions made by the Council you may wish to contact the service outlining your views via email. Please include your name, email address, planning application number and details of feedback.
We have a duty to investigate any reports relating to building work and the uses of building roads and land, which may have been undertaken without planning permission. Our enforcement team will investigate all reports of potential breaches of planning. The time taken to undertake a visit may vary depending on workloads. Before investigating we will also check the planning history of the site to see if planning permission has been granted for the development taking place. Further guidance is available on the Planning enforcement webpage including how to report a breach of planning.
Listed Buildings and Conservation Areas
Any enquiries relating to alleged unauthorised development or works to a Listed Building/or within a designated Conservation Area including tree works will be referred to our Enforcement Team for further investigation (see above.)
Customers are assured of a response however, please note, that the response time for any complex queries relating to planning (including enforcement), which may require discussions with relevant staff members, can take up to 20 days to reply. The council hopes to respond to the majority of complaints sooner, and will do as soon as they are investigated.