The Santander online payment link will be stopped as from 1 January 2018.

To continue to pay your council tax or housing rent online please click here.

If you currently use or have saved the Santander link in your computer favourites to process your payment, please delete this and take note of the new current link for future payments.

For more information please contact 01636 650000

Online Payments

Our online payments service is provided by Civicapay on behalf of the council.

What services can I pay for online?

  • Council tax
  • Business rates
  • Housing rent
  • Benefit overpayments
  • Invoice payments (includes Lifeline payments, pest control invoices, parking permits, commercial waste)
  • Food safety training
  • Planning payments (includes pre-application advice, planning applications, exemptions, decisions, policy documents, discharge of conditions)
  • Land searches
  • Licenses 

To use the service you will need a debit or credit card.

We accept Visa and Mastercard cards only - sorry we do not accept American Express.

Paying by Direct Debit

You can pay for the following by Direct Debit:

Paying by direct debit helps us keep our collection costs down, which helps us keep your bills lower. 

Setting up a direct debit is easy!

Visit our online direct debit page to pay by card.

Paying by telephone

You can pay for the following by telephone:

  • Council tax
  • Business rates
  • Housing rent
  • Benefit overpayments
  • Invoice payments (includes Lifeline payments, pest control invoices, parking permits, commercial waste)

You can pay over the phone using a debit or credit card. Please call 0300 4560478 and select the correct option. You will need to enter a billing/reference number. 

Please make sure that you have ready:

  • your debit or credit card 
  • your account reference number
  • the amount you wish to pay

Paying at the Post Office, PayPoint or Payzone outlets

Post office - accept cheques (made payable to Post Office Ltd.), cash and debit/credit cards.
PayPoint - accept cash or debit/credit cards only
Payzone - accept cash, debit/credit cards only

Find your nearest Payzone location


RingGo cashless parking means you can pay for parking using your mobile phone.

Parking fines / Fixed Penalty Notice

Parking Fines can be paid online via the Nottinghamshire County Council website

Garden waste collections

Rushcliffe Borough Council and Mansfield District Council carry out the administration of the garden waste collection services within the district.

Older operating systems and browsers

From the 15 January 2018, our online payments system will no longer support old web browsers and you may need to upgrade if you want to continue making payments to us online.

Changes to the payment card industry

Our payments system has been recently upgraded in line with changes in the payment card industry to make it more secure for you to make payments.

This means that you won’t be able to pay online if you are using an older version of a web browser.

The changes affect the global payment card industry so you may experience similar issues when making payments on other websites too.

Will I be affected?

The following browsers are known to affected

  • Chrome – older than version 30
  • Android – older than version 4.4
  • Firefox – older than version 24
  • Internet explorer – older than version 11
  • Opera – older than version 17
  • Safari – older than version 7 and OSX10.9
  • Safari mobile – older than IOS 5 

Please note this is not an exhaustive list.

What should I do if I’m affected?

If you believe you may be affected, please update your web browser, or try accessing the form on a different device. We don't believe this issue will affect a significant number of people.

If you need help and advice, please visit your browser’s website or your local computer shop.

  • 01636 650000

    Mon to Fri 9am to 5pm

    Customer Feedback

  • Get in touch:

    Castle House
    Great North Road
    NG24 1BY

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