Access information

There is level access from street level and a lift gives complete access to the foyer, the cafe-bar Nineteen20 and accessible toilet.

A further lift gives access to the Byron Room and first floor. Please note that this lift does not allow for complete access to the circle, and there are no toilet facilities on this level.

The stalls auditorium includes four wheelchair spaces with a companion seat next to them and several seats suitable for those with mobility difficulty. When booking your tickets, please discuss your requirements with the box office.

The auditorium is fitted with an infra-red induction loop for the benefit of patrons with hearing difficulties.

We welcome both seeing and hearing guide dogs and water is provided on request. Please inform the box office staff when booking.

For bookings made from 14 July 2017 onwards, the Palace Theatre operates an Essential Companion Scheme which provides access to one free ticket for an Essential Companion who attends a performance alongside the Scheme member. Details of the Scheme and the application form can be downloaded here - Essential Companion Scheme (PDF File, 383kb) - or hard copies are available on request from the Box Office on or 01636 655 755. A Large Print version is available on request. 

Contact us

Book tickets

Box office: 01636 655755

Palace Theatre
NG24 1JY

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  • 01636 650000

    Mon to Fri 9am to 5pm

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    Castle House
    Great North Road
    NG24 1BY

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